LAYAWAY TERMS & CONDITIONS
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By paying a deposit on our 'layaway' scheme you are accepting that the deposit is non-refundable. The deposit is only refundable if the item is not as described.
When the final payment for a layaway is made online it will be available to collect in store one hour later (during standard opening times only)
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If you wish to return your item once you have received your layaway, our returns policy is indicated below.
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RETURNS/WARRANTY POLICY
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IN STORE
ELECTRICAL GOODS
Can only be returned if the item is faulty or not as described therefore triggering the 6 month warranty given with all electrical goods (unless stated). Warranty claims cover all hardware issues not caused by wear and tear or accidental damage. All Cellular items come with a lifetime guarantee against being blocked/barred.
The device will be required to be left with the store to identify the issue, the process of solution goes as;
1. Find the apparent fault (if no fault can be found refunding/replacing the product will not be applicable)
2. Repair the item (this may take days or weeks)
3. If item can’t be repaired then a like for like replacement will be given.
4. If no repair nor replacement can be offered a full refund will be issued**
*Barred/Blocked phones will be refunded at the current 2nd hand market values as decided by Cashbrokers
** If an item is not in the condition it was originally sold as deductions to the refund will be made.
If a customer simply changes their mind, then a refund is not possible, but an exchange credit note may be offered. This is at the discretion of management and only applicable within 7 days of purchase or otherwise as agreed by management previously in writing.
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JEWELLERY GOODS
Jewellery items (excluding watches) sold in store are only returnable if they are not as describe on the sale receipt/certification. Items are sold as seen; it is the customers responsibility to check they are happy with the condition of the goods at the time of purchasing.
Watches sold in store are only returnable if they are not as describe on the sale receipt/certification. Watches come with a limited warranty which will be determined on the sale receipt. Warranty is limited to the mechanics of the watch only.
The watch will be required to be left with the store to identify the issue, the process of solution goes as:
1. Find the apparent fault (if no fault can be found returning the product will not be possible)
2. Repair the item (this may take days or weeks)
3. If item can’t be repaired then a like for like replacement will be given.
4. If no repair nor replacement can be offered a full refund will be issued*
* If an item is not in the same condition it was originally sold as deductions to the refund will be made.
ONLINE
ELECTRICAL GOODS
Items can be returned for a full refund within 14 days of purchase. The item must be received back in store no later than the 14th day after it was successfully delivered. The item must be sent via insured post and in the original packaging and condition it was dispatched in. If there are any defects or ‘accounts & passcodes’ left on devices a refund will not be offered.
Faulty items triggering the 6 month warranty given with all electrical goods (unless stated) must be sent back to the store via secure post. Warranty claims cover all hardware issues not caused by wear and tear or accidental damage. All Cellular items come with a lifetime guarantee against being blocked/barred.
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The device will go through the below process:
1. Item identified as the original item sold
2. Item checked for passcodes, accounts and damage.
3. Find the apparent fault (if no fault can be found refunding/replacing the product will not be applicable)
4. Repair the item (this may take days or weeks)
5. If item can’t be repaired then a like for like replacement will be given.
6. If no repair nor replacement can be offered a full refund will be issued**
*Barred/Blocked phones will be refunded at the current 2nd hand market values as decided by Cashbrokers
** If an item is not in the same condition it was originally sold as deductions to the refund will be made.
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JEWELLERY GOODS
Jewellery items can be returned for a full refund within 14 days of purchase. The item must be received back in store no later than the 14th day after it was successfully delivered. The item must be sent via insured post and in the original packaging, unworn and condition it was dispatched in. If there are any defects a refund will not be offered, or a cleaning and admin charge will be applied.
Watches come with a limited warranty which will be determined on the sale receipt. Warranty is limited to the mechanics of the watch only. They must be sent back to store via secured post.
The returned watch will follow the below process:
1. Item identified as the original item sold
2. Item checked for any damage
1. Find the apparent fault (if no fault can be found returning the product will not be possible)
2. Repair the item (this may take days or weeks)
3. If item can’t be repaired then a like for like replacement will be given.
4. If no repair nor replacement can be offered a full refund will be issued*
* If an item is not in the same condition it was originally sold as deductions to the refund will be made.
Return Address
Cashbrokers Grantham
66 Westgate
Grantham
NG31 6LA